FLUSO
Legal

Privacy Policy

Effective date: March 20, 2026

1. Introduction

This Privacy Policy describes how Prem AI, Inc. ("Company", "we", "us") collects, uses, and protects your personal information when you use the fluso platform ("Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

  • Account Information: Name, email address, and authentication credentials when you create an account
  • Usage Data: Information about how you interact with the Service, including features used, actions taken, and timestamps
  • Connected Account Data: Data from third-party services (e.g., Gmail, Slack, GitHub, Linear) that you connect to fluso through our integrations
  • Device and Log Data: Browser type, IP address, operating system, and referring URLs
  • Payment Information: Billing details processed through our third-party payment provider; we do not store full payment card numbers

3. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Service
  • Process tasks and execute workflows on your behalf through our AI agents
  • Authenticate your identity and manage your account
  • Process payments and manage subscriptions
  • Send transactional communications related to your account or the Service
  • Improve and develop new features for the Service
  • Detect, prevent, and address security issues or abuse
  • Comply with legal obligations

4. AI Processing

fluso uses artificial intelligence to process your data, identify tasks, and execute workflows. When you connect third-party accounts, our AI agents access and process data from those services to perform actions on your behalf. AI processing is limited to the scope of permissions you grant and the tasks you authorize. We do not use your data to train general-purpose AI models without your explicit consent.

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors who assist in operating the Service (e.g., cloud hosting, payment processing, analytics), bound by confidentiality agreements
  • Third-Party Integrations: Services you choose to connect to fluso, in accordance with the permissions you grant
  • Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our users or the public
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination, we retain your data for up to 30 days to allow for export, after which it is deleted. We may retain certain data longer where required by law or for legitimate business purposes such as fraud prevention.

7. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at the address below.

9. Cookies and Tracking

We use essential cookies to operate the Service and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. We do not use tracking cookies for advertising purposes.

10. International Data Transfers

Your data may be processed in countries other than your country of residence. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses to protect your information in compliance with applicable data protection laws.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Continued use of the Service after changes constitutes acceptance of the revised policy.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

privacy@fluso.ai